Treating Customers

We subscribe to the six principles of treating customers fairly as prescribed by
the Financial Services Board. This is our promise to our clients.
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Building trust


Customers can be confident that they are dealing with a company where TCF is central to the corporate culture.

Clear communication


Customers are provided with clear information and kept appropriately informed before, during and at point of sale.


Making it easy

The products and services marketed and sold in the retail market are designed to meet the needs of identified customer groups and targeted accordingly.



The advice given, is suitable and takes account of the customer circumstances.

Meeting expectations


The products we offer perform as we have led the customers to expect and service is of acceptable standard and as they have been led to expect.


Remove barriers

We do not make our customers face unreasonable post-sale barriers regarding the following areas: changing products, switching providers, submitting a claim or make a complaint.
View our services here to see how we intend meeting our "Treating Customers Fairly" promise to you.

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