Treating Customers
Fairly.

We subscribe to the six principles of treating customers fairly as prescribed by
the Financial Services Board. This is our promise to our clients.
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Building trust

1

Customers can be confident that they are dealing with a company where TCF is central to the corporate culture.

Clear communication

2

Customers are provided with clear information and kept appropriately informed before, during and at point of sale.

3

Making it easy

The products and services marketed and sold in the retail market are designed to meet the needs of identified customer groups and targeted accordingly.

4

Transparency

The advice given, is suitable and takes account of the customer circumstances.

Meeting expectations

5

The products we offer perform as we have led the customers to expect and service is of acceptable standard and as they have been led to expect.

6

Remove barriers

We do not make our customers face unreasonable post-sale barriers regarding the following areas: changing products, switching providers, submitting a claim or make a complaint.
View our services here to see how we intend meeting our "Treating Customers Fairly" promise to you.

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